Support & Technical Optimization

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There are two distinct ways to optimize an existing site: driving more users to the site and converting more users that are already on a site. Command C’s process focuses on the latter. We are strategic technical partners who emphasize optimizing technology and iterative testing to reduce friction and increase conversions. 

Consistent optimization to existing sites is critical to growth. As a valued strategic and technical partner, Command C will keep you focused on your goals and guide you through the complexities of an active CRO strategy.

Command C’s Challenge, Equilibrium, Growth (CEG) approach identifies clients in one of those categories, determined by the criteria in the infographic below. Our strategy has proven to help clients achieve the growth stage, determine how to prioritize changes to their site and maximize ROI.

The core tools we leverage for CRO are:

  • Conversion Optimization Audits
  • Code Audits
  • Heatmapping
  • A/B Testing
  • Personalization

We are strategic technical partners who develop individualized CRO plans based on each clients particular goals, constraints and audience demographic.

Command C's challenge, equilibrium, growth model

The top benefits of our monthly retainers are:

  • A dedicated project manager and tech lead committed to your project
  • Guaranteed velocity and prioritization in our work queue
  • Discounted hourly rates
  • Access to our emergency support system to keep your site up and running 24/7
  • Waived project minimum and efficient workflow to maximize your investment
  • Active dashboards where you can keep to do lists, view a calendar of all scheduled updates, post new tickets, and keep up to date with where you’re at in your retainer
  • Strategic planning meetings to maintain velocity and cadence
Since starting with Command C, we’ve seen a 20% increase in efficiency in our customer service. We’ve also seen an increase in productivity.

– Tyler Clemens, Outlier