Ecommerce Project Rescue and Ongoing Support
Navigating the complexities of ecommerce requires a reliable partner capable of both rescuing troubled projects and providing steadfast ongoing support. Command C specializes in precisely these areas, offering expertise in stabilizing and revitalizing Shopify Plus, BigCommerce and Magento stores.
Once we stabilize your site, our partnership continues with ongoing support tailored to your needs. Whether it’s technical enhancements, periodic maintenance, or a continuous Conversion Rate Optimization (CRO) strategy, our flexible retainers are designed to support your ecommerce journey effectively.
Project Rescue Expertise
Unlike typical development firms, Command C excels in seamlessly adopting existing codebases to resolve a variety of challenges:
- Low Conversion Rates: Implementing strategies to enhance conversion rates and optimize user experience.
- Technical Challenges: Addressing broken features, bugs, and inefficient administrative tasks.
- Code Quality: Refactoring poorly written code to improve site performance and maintainability.
- Site Speed and Stability: Resolving issues related to site speed, server performance, and automation.
- Communication and Progress: Improving communication and project momentum through clear prioritization and organization of fixes.
Ongoing Support and Optimization
Beyond project rescue, Command C provides continuous support tailored to your specific needs:
- Technical Enhancements: Implementing enhancements and new features to meet evolving business requirements.
- Conversion Rate Optimization (CRO): Developing and executing CRO strategies to maximize ROI and improve customer engagement.
- Performance Monitoring: Ensuring key metrics are tracked and optimizing site performance over time.
- Strategic Guidance: Partnering with clients to prioritize changes, capitalize on growth opportunities, and navigate ecommerce complexities.
Command C’s Approach: Challenge, Equilibrium, Growth (CEG)
Our proven CEG approach categorizes clients based on specific criteria to identify their current stage and needs. This strategic framework guides us in optimizing your site, prioritizing enhancements, and achieving maximum ROI.
Our journey to enhance your ecommerce site starts with a comprehensive code audit. This audit allows us to thoroughly understand your existing code structure, provide technical recommendations, and estimate the backlog of tasks you’ve identified. By starting with a meticulous audit, we ensure accuracy in our future estimates, ultimately saving you costs in the long term.
Armed with insights from the code audit, we proceed to onboard your project and dive into resolving critical issues. Our focus is on prioritizing fixes and enhancements that deliver maximum impact, aiming to transition your site to the Equilibrium phase and set it up for sustainable Growth.
Key Benefits of Our Monthly Retainers
Partnering with Command C through our monthly retainers offers numerous advantages tailored to your needs:
- Dedicated Project Management: You’ll have a dedicated project manager and technical lead committed to overseeing and advancing your project.
- Strategic Planning Meetings: Engage in strategic planning sessions to maintain momentum and synchronize efforts for ongoing success.
- Guaranteed Velocity and Prioritization: Enjoy assured momentum in our work queue, ensuring timely execution of tasks aligned with your priorities.
- Discounted Rates: Benefit from discounted hourly rates for ongoing support and enhancements.
- Emergency Support: Access our emergency support system 24/7 to promptly address any critical issues and keep your site operational.
- Interactive Dashboards: Stay informed with active dashboards where you can manage to-do lists, track scheduled updates, submit new tickets, and monitor progress within your retainer.
“Our site lost significant revenue and traffic following the launch with another agency. Command C came in with a strong plan to address the issues. They helped us recover sales and turned conversion around within a few months. ”
– Sarah Tomchessen, The Pleasure Chest